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Forgotten password

Self-service password reset is not built. This is what you can actually do instead, and why there is no form.

What this screen is for

This one is genuinely not finished

The API has no forgot-password or reset-password route, so there is nothing a form on that page could post to. Rather than collect your address and answer "if that address exists we have sent you a link" to nobody, the page says so.

A form that quietly does nothing is the worst available option: it looks like it worked, you wait for mail that is never coming, and the failure only surfaces days later.

What you can do now

  • If you know the password but never confirmed your email, sign in and use Send the verification link again on that page.
  • If you are locked out after too many attempts, the lock lifts by itself after about 15 minutes.
  • If you cannot get in at all, email support@mailguardhq.com from the address on the account and it is sorted out by hand.

What this screen does not do

It cannot reset anything. The link from the sign-in page still points here rather than being removed, because a sign-in page with no visible recovery path reads as a product that lost your account.

Go to that screen

Still stuck?

Search the rest of the help, or email support@mailguardhq.com and say what you were trying to do. If this page was unclear, that is worth telling us too - help that does not land is help that was not written.