1. Who these terms are between
These terms are between Uniworld Technologies ("we", "us") and the person or organisation that creates a MailGuardHQ account ("you", "the customer"). By creating an account or using the service you accept them.
If you accept these terms on behalf of an organisation, you confirm you are authorised to bind that organisation.
2. What the service does
MailGuardHQ collects and analyses DMARC aggregate reports for domains you nominate, checks the public DNS configuration of those domains, and presents findings and recommendations.
The service reports on what your domain publishes and on what receiving mail providers tell us. It does not send your mail, it does not receive your mail, and it does not filter your mail.
3. What the service does not do
This is important, so it is stated plainly:
- We do not guarantee that using the service prevents your domain from being spoofed. DMARC reduces spoofing; it does not eliminate it, and it cannot govern lookalike domains you do not own.
- We do not guarantee that every report sent by every mail provider reaches us. Report delivery is outside our control.
- Recommendations are advisory. Publishing DNS changes on your own domain remains your decision and your responsibility.
- The service is not a substitute for your own security review, and nothing in it constitutes legal or compliance advice.
4. Your account
You are responsible for the accuracy of your account details, for the security of your credentials and API keys, and for the actions of users you invite to your tenant.
You must tell us promptly if you believe a credential has been compromised. API keys are shown once and stored hashed; we cannot recover one for you.
5. Domain ownership
You may only add domains you own or are authorised to administer. Adding a domain you do not control is a breach of these terms and of the Acceptable Use Policy.
We may require proof of control before enabling features that act on a domain, and we may remove a domain from your tenant if a control claim is disputed.
6. Plans, fees and metered usage
Paid plans are charged per user per month or per year, as selected at signup. Each paid plan includes an allowance; usage beyond that allowance is metered and charged as described on the pricing page.
- You set an authorised spend cap. We will not charge above that cap without obtaining fresh authorisation from you.
- Reaching your allowance or your cap does not interrupt monitoring. Processing priority, alert frequency and optional enrichment may be reduced; report ingestion is not.
- Fees are exclusive of taxes unless stated otherwise. Charges already incurred are not refundable on cancellation, but you will not be charged for a period after cancellation takes effect.
- We will give notice before a price change takes effect for you. An agreed price is honoured until your next renewal.
7. Trial
A trial period is offered on paid plans. At the end of a trial, an account that has not started a paid subscription reverts to the Free plan limits. Data is not deleted at the moment a trial expires, and we will notify you before any change that would reduce access to it.
8. Availability and support
We aim for high availability but do not offer a contractual uptime commitment on the plans described on this site. Planned maintenance will be announced in advance where practical.
Support is provided by email during business hours. Response targets, where offered, are stated on the pricing page.
9. Your data
You retain ownership of the data you submit and of the report data collected on your behalf. Our handling of it is described in the Privacy Policy and, where we act as your processor, in the Data Processing Addendum.
On termination you may export your data. After a retention window stated in the Privacy Policy, we delete it.
10. Suspension and termination
You may cancel at any time from your account. We may suspend or terminate an account that breaches these terms or the Acceptable Use Policy, that is used to attack the service or a third party, or that has fees outstanding after notice.
Where a suspension is not caused by abuse, we will give you notice and a reasonable opportunity to resolve the issue first.
11. Liability
To the extent permitted by law, neither party is liable for indirect or consequential loss, and our total aggregate liability is limited to the fees you paid in the twelve months preceding the claim.
Nothing in these terms limits liability that cannot lawfully be limited.
12. Changes to these terms
We may update these terms. Material changes will be notified in advance by email or in the application. Continuing to use the service after a change takes effect means you accept the updated terms.
13. Governing law and contact
Governing law and jurisdiction: to be confirmed before launch.
Questions about these terms: legal contact to be published before launch.