Console help
The support console: how to reach it, how to tell which capacity you are acting in, what it can change about a customer account, what every change records, and what it deliberately cannot do.
Screens
One page for every screen: what it is for, what each control does, and what to do next.
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The staff console
The MailGuardHQ support surface: how to reach it, how to tell you are in it, what it can change, and what it deliberately cannot.
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Accounts, in the staff console
Finding a person, and reading what the platform knows about their sign-in state, their verification and their seats.
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Organisations, in the staff console
Finding an organisation by name, by a member’s address or by a domain - and the four changes support is allowed to make to one.
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Platform settings, in the staff console
The values that decide how the platform behaves for every tenant at once - what each one means, what a low or high value costs, and the range it may move inside.
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Seeing an account as its owner
When it is appropriate to open a customer account as them, what they are told, what you cannot do while you are in there, and how to leave.
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The audit trail, in the staff console
Every administrative read and write across every organisation - who, what, what it was before, and the reference that ties it to the logs.